Privacy Policy
Last Updated: September 2026
Riverbend Ranch ("we", "us", "our") is a holiday accommodation property in Tamborine, Queensland, Australia. This policy explains how we collect, use, and protect your personal information when you visit our website or contact us.
1. Information we collect
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Contact details you give us, such as your name, email address, and phone number
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Details in your enquiry, such as travel dates, group size, and any special requests
We don't collect payment details through this website. Bookings for accommodation are made through Airbnb and are handled under Airbnb's own terms and privacy policy.
2. How we collect it
We collect information when you submit an enquiry form, email or message us, follow or message us on social media, or browse the website.
3. How we use it
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To respond to your enquiries and provide information about your stay
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To manage bookings and communicate with you before, during, and after your stay
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To improve our website and understand how visitors use it
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To meet legal obligations
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To send updates or offers, only if you've agreed to receive them
4. Who we share it with
We don't sell your personal information. We may share it with trusted providers who help us run the business, such as our website host, email provider, and analytics provider [list yours], and with Airbnb where your booking is made through their platform. We may also share it where required by law.
5. Cookies and analytics
Our website may use cookies and similar tools to remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, though some features may not work as well.
6. Third-party links
Our website links to third-party sites such as Airbnb and Instagram (@riverbendranch_gc). We're not responsible for their privacy practices, so please read their policies.
7. Security and retention
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We keep it only as long as needed for the purposes above or as the law requires, then delete or de-identify it.
8. Access and correction
You can ask to see the personal information we hold about you, or to correct or delete it, by contacting us below.
9. Complaints
If you're concerned about how we've handled your information, contact us and we'll respond within [30] days.
10. Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Riverbend Ranch, Tamborine, Queensland
Email: riverbendranch@gmail.com